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At Malvern Instruments, we recognize that our customers are concerned about the manner in which we collect information; the security and privacy of the information that we collect; and our plans for using this information. Our goal is to ensure that we only gather information about you that you want us to have.
The following frequently asked questions provides details about how and why Malvern collects personal information, what we do with personal information, and how you can control the information that you provide to Malvern.
Why does Malvern collect customer information?
One of the ways we ensure that we are developing products or services, including online services, that meet the needs of our customers is to gather information directly or indirectly from them. We like to know who our customers are, what types of products and services they use and what their product and services expectations are. This information is gathered solely for the purpose of providing our customers with more interesting and relevant information as to how our products and services can add value and assist them in their material characterization applications.
What does Malvern do with the information it collects?
It is always our objective to collect only that information necessary for us to send you information relevant to your interests and applications. Information we collect will be used by us to better understand our customer needs and to keep them informed of the latest developments in the field of material characterization.
Is it mandatory that I provide Malvern with my personal information?
No. Malvern offers a large proportion of the information within its web site freely to all customers. However, certain premium information and services can only be accessed after you have registered and provided us with a minimal amount of personal information. As a responsible business partner to thousands of global companies, we strive to treat customers with respect and in the manner in which we prefer to be dealt with when we are customers.
Will Malvern provide my information to third-parties?
No, Malvern will not sell, transfer, assign or rent your customer information to and third party without your permission.
How can I have my name deleted from Malvern's customer list?
We make it simple for customers to choose not to receive e-information from Malvern by emailing us using the email address that you registered with, using the subject title "remove me from your customer list".
We also have an ‘unsubscribe’ link in every email that we send.
Who can I contact if I've asked to be deleted from Malvern's customer list but still receive unwanted e-mails?In the unlikely event that you receive e-mail marketing material from Malvern after you have asked to be removed from the Malvern customer list, please e-mail our Marketing Division with details. We will ensure that the situation is resolved as soon as is practical. However, please be aware that there may be a slight delay between requesting deletion from the Malvern's customer list and the request being actioned whereby marketing material may be sent.
Is Malvern responsible for other sites I link to from the Malvern Web site?
What is a cookie?
Malvern cookies - For the best experience on malvern.com your computer will need to accept cookies. Without cookies you will not benefit from certain personalized features.
Session cookie used to determine what secure page a visitor was attempting to access before they logged in or registered.
Session cookie created by the login page to determine if cookies can be set.
Session cookie set by the server when the visitor is logged in, used to identify individually logged in visitors on the website. Each log in is assigned a new session ID.
Third Party cookies - cookies on malvern.com may also be set by one of our partners. These third parties are listed below with a description of their cookies.
This Google Analytics cookie is used to determine unique visitors is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
This Google Analytics cookie is used to establish and continue a user session. When a visitor views a webpage the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established
This Google Analytics cookie gives a timestamp of the exact moment in time when a visitor leaves the website.
This Google Analytics cookie tracks the type of referral used by the visitor to reach the website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link.
This Google Analytics cookie is used by Website Optimizer to allow different website content to be tested and the cookie stores the variation a visitor is assigned to for each test.
Google cookies for our pay per click campaigns with Google to generate traffic to our website.
Microsoft cookies for our pay per click campaigns with Bing and Yahoo to generate traffic to our website.
How can I manage cookies?
Internet browsers allow users to manage their cookies. You can set your devices to accept all cookies, to let you know when a cookie has been set or never to receive cookies. Each browser works differently so we recommend that you use the ‘Help’ menu in your browser to find out how to change your cookie preferences.
The password you provide when registering with our website is encrypted to ensure protection against unauthorized access to your account and personal information.
Changes to this Policy
If we make any changes to our privacy and cookies policy we will post the changes on this page. Please check regularly for any changes to this Policy
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All information supplied within is correct at time of publication.
Malvern Instruments pursues a policy of continual improvement due to technical development. We therefore reserve the right to deviate from information, descriptions, and specifications in this publication without notice. Malvern Instruments shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material.
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