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Malvern Instruments Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Malvern Instruments Limited of Enigma Business Park, Grovewood Road, Malvern, Worcestershire, WR14 1XZ.

Our nominated representative for the purpose of the Act is Robert Prestidge.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, sign up to attend an event, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What is a cookie?

A cookie is a small piece of data that is sent to your computer when you visit a website. Many websites use cookies, including our Malvern websites, as they can tell how often you visit pages and helps learn what information interests you. The website can then give you more of the content you like and less of the content you don't. Cookies also let you store preferences, register for services and personalize pages to allow websites to work more effectively. For more information on cookies visit

How does use cookies?

Malvern use cookies in a number of ways and a full list of the cookies used on is listed below.

Malvern cookies - For the best experience on your computer will need to accept cookies. Without cookies you will not benefit from certain personalized features.

Cookie NameDescription
ASP.NET_SessionIdContains the user's session ID and the cookie will expire at the end of the session (when you close your browser).
.ASPXAUTHIdentifies the user and allows authentication to the server.
TDS1234567Identifies the user.
acpckDetermines whether or not the user has closed the cookie banner.
BIGipServerHelps to speed up the user experience

Third Party cookies - cookies on may also be set by one of our partners. These third parties are listed below with a description of their cookies.

Cookie Name



This Google Analytics cookie is used to determine unique visitors is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.


This Google Analytics cookie is used to establish and continue a user session. When a visitor views a webpage the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established


This Google Analytics cookie gives a timestamp of the exact moment in time when a visitor leaves the website.


This Google Analytics cookie tracks the type of referral used by the visitor to reach the website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link.


This Google Analytics cookie is used by Website Optimizer to allow different website content to be tested and the cookie stores the variation a visitor is assigned to for each test.

Google Adwords

Google cookies for our pay per click campaigns with Google to generate traffic to our website.

Microsoft Advertising

Microsoft cookies for our pay per click campaigns with Bing and Yahoo to generate traffic to our website.


The visitor key assigned by the system. It expires in 1000 days. Example: 4e406538-56c6-b512-bd18-d558c2757ac9


The site visit session which logs a "Site Visit" event in system. It expires in 20 minutes. Example: 1835678874


The page view session which logs a "Page View" event in system. It expires in 20 minutes. Example: 870823bd-2235-29c2-2873-a282a0273685


The job ID of the sent mailing, which is generated from the "spJobID=" parameter in clickstream query string . It expires when the browsing session ends. Example: 383403270


The mailing ID of the sent mailing, which is generated from the "spMailingID=" parameter in clickstream query string. It expires when the browsing session ends. Example: 45204921


The Report ID of the sent mailing, which is generated from the "spReportID=" parameter in clickstream query string. It expires when the browsing session ends. Example: MzgzNDAzMjcwS0


The Recipient ID of the visitor, which is generated from the "spUserID=" parameter in clickstream query string. It expires when the browsing session ends. Example: NDUzODM5MjY0MzES1

How can I manage cookies?

Internet browsers allow users to manage their cookies. You can set your devices to accept all cookies, to let you know when a cookie has been set or never to receive cookies. Each browser works differently so we recommend that you use the ‘Help’ menu in your browser to find out how to change your cookie preferences.


The password you provide when registering with our website is encrypted to ensure protection against unauthorized access to your account and personal information.

Changes to this Policy

If we make any changes to our privacy and cookies policy we will post the changes on this page. Please check regularly for any changes to this Policy 


Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, distributors and agents for the performance of any contract we enter into with them or you. 

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Malvern Instruments Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Malvern Instruments, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Malvern Instruments will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £100 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Malvern Instruments Limited of Enigma Business Park, Grovewood Road, Malvern, Worcestershire, WR14 1XZ. or