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At Malvern Instruments, we recognize that our customers are concerned about the manner in which we collect information; the security and privacy of the information that we collect; and our plans for using this information. Our goal is to ensure that we only gather information about you that you want us to have.

The following frequently asked questions provides details about how and why Malvern collects personal information, what we do with personal information, and how you can control the information that you provide to Malvern.

Why does Malvern collect customer information?
One of the ways we ensure that we are developing products or services, including online services, that meet the needs of our customers is to gather information directly or indirectly from them. We like to know who our customers are, what types of products and services they use and what their product and services expectations are. This information is gathered solely for the purpose of providing our customers with more interesting and relevant information as to how our products and services can add value and assist them in their material characterization applications.

What does Malvern do with the information it collects?
It is always our objective to collect only that information necessary for us to send you information relevant to your interests and applications. Information we collect will be used by us to better understand our customer needs and to keep them informed of the latest developments in the field of material characterization.

Is it mandatory that I provide Malvern with my personal information?
No. Malvern offers a large proportion of the information within its web site freely to all customers. However, certain premium information and services can only be accessed after you have registered and provided us with a minimal amount of personal information. As a responsible business partner to thousands of global companies, we strive to treat customers with respect and in the manner in which we prefer to be dealt with when we are customers.

Will Malvern provide my information to third-parties?
No, Malvern will not sell, transfer, assign or rent your customer information to and third party without your permission.

How can I have my name deleted from Malvern's customer list?
We make it simple for customers to choose not to receive e-information from Malvern by emailing us using the email address that you registered with, using the subject title "remove me from your customer list".

We also have an ‘unsubscribe’ link in every email that we send.

Who can I contact if I've asked to be deleted from Malvern's customer list but still receive unwanted e-mails?
In the unlikely event that you receive e-mail marketing material from Malvern after you have asked to be removed from the Malvern customer list, please e-mail our Marketing Division with details. We will ensure that the situation is resolved as soon as is practical. However, please be aware that there may be a slight delay between requesting deletion from the Malvern's customer list and the request being actioned whereby marketing material may be sent.

Is Malvern responsible for other sites I link to from the Malvern Web site?
No. The Malvern site sometimes offers links to the sites of our partners and we also offer links to other Web sites that we are not affiliated with such as Universities and professional societies. When using some of our online services, you could be directed to these other sites. Some of these links are the sites of partners whom Malvern have joined with to provide services to you. Malvern is not responsible for the privacy policies or other terms of use of these partner sites or other sites you may link to while using the Malvern site.

What is a cookie?
A cookie is a small piece of data that is sent to your computer when you visit a website. Many websites use cookies, including our malvern websites, as they can tell how often you visit pages and helps learn what information interests you. The website can then give you more of the content you like and less of the content you don't. Cookies also let you store preferences, register for services and personalize pages to allow websites to work more effectively. For more information on cookies visit www.cookiecentral.com

How does malvern.com use cookies?
Malvern use cookies in a number of ways and a full list of the cookies used on malvern.com is listed below.

Malvern cookies - For the best experience on malvern.com your computer will need to accept cookies. Without cookies you will not benefit from certain personalized features.

Cookie Name

Description

cc

Session cookie - ISO Country code of the visitor. Set by the javascript userstatus.js

MalvernPathTo

Session cookie used to determine what secure page a visitor was attempting to access before they logged in or registered.

MalvernTestCookie

Session cookie created by the login page to determine if cookies can be set.

DomAuthSessId

Session cookie set by the server when the visitor is logged in, used to identify individually logged in visitors on the website. Each log in is assigned a new session ID.

Third Party cookies - cookies on malvern.com may also be set by one of our partners. These third parties are listed below with a description of their cookies.

Cookie Name

Description

_utma

This Google Analytics cookie is used to determine unique visitors is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_utmb

This Google Analytics cookie is used to establish and continue a user session. When a visitor views a webpage the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established

_utmc

This Google Analytics cookie gives a timestamp of the exact moment in time when a visitor leaves the website.

_utmz

This Google Analytics cookie tracks the type of referral used by the visitor to reach the website, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link.

_utmx

This Google Analytics cookie is used by Website Optimizer to allow different website content to be tested and the cookie stores the variation a visitor is assigned to for each test.

Google Adwords

Google cookies for our pay per click campaigns with Google to generate traffic to our website.

Microsoft Advertising

Microsoft cookies for our pay per click campaigns with Bing and Yahoo to generate traffic to our website.

How can I manage cookies?
Internet browsers allow users to manage their cookies. You can set your devices to accept all cookies, to let you know when a cookie has been set or never to receive cookies.  Each browser works differently so we recommend that you use the ‘Help’ menu in your browser to find out how to change your cookie preferences.

Security
The password you provide when registering with our website is encrypted to ensure protection against unauthorized access to your account and personal information.

Changes to this Policy
If we make any changes to our privacy and cookies policy we will post the changes on this page. Please check regularly for any changes to this Policy

 
 

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Automation of QC microscope measurements of a pharmaceutical ointment using the Morphologi particle characterisation system Application Note (English)

In Quality Control (QC) procedures many pharmaceutical companies rely on microscope-based analyses to identify, qualify and or quantify solid particles meeting specified size criteria. A specification for QC analysis is agreed with the compet...


Keywords: English Application Note 

Applications of rheology in the waxes, creams and emulsions arena Webinar - Recorded (English)

In this webinar we are considering materials that we’d typically measure at room temperature or perhaps a little bit above or below. However there are always exceptions and we are giving a flavor of the applications and use of rheology (c...

Date recorded:
August 12 2014
Language:
English

Keywords: English Rheology and viscosity Consumer products Food and drinks Specialty chemicals Webinar - Recorded Eastern Time 

The importance of particle size to spray hazard analysis Article (English)

Legislative changes concerning the safety and testing of spray products place increasing importance on fully understanding their characteristics and controlling the inhalation risks. Spray droplet size dictates how deeply a particle can p...


Keywords: Aerosols and sprays English Article Spraytec Laser diffraction Consumer products 

Novel analytical technologies for product deformulation - Part 1 Webinar - Recorded (English)

Successful development of generic nasal drug products requires sponsors to understand how the dose is atomized by the chosen pump device in order to achieve bioequivalence. In addition, the impact of atomization of the particle size of the dr...

Date recorded:
August 5 2014
Language:
English

Keywords: English Particle size Raman spectroscopy Webinar - Recorded Eastern Time Pharmaceutical development Drug discovery Pharmaceutical formulation and development 

Using Multi-Detection GPC/SEC to Determine Impact of Sterilization on Medical-Grade Polymers Article (English)

This article gives an introduction to multi-detection GPC/SEC and presents data that shows how the technique is being used to determine the impact of sterilization on medical grade poly(L-lactide).


Keywords: Polymer solutions English Article Molecular structure Molecular weight Gel Permeation Chromatography Size Exclusion Chromatography Specialty and novel polymers Injectables Viscotek TDAmax 
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