Malvern Instruments Service and Support

When you bring Malvern Instruments into your lab or production facility, you can depend on quality products and expert service backed by comprehensive technical support and application assistance.

We know that your Malvern system’s performance is critical to your business, and that you require it to deliver timely and reliable data at all times. 

Our worldwide customer support team is dedicated to helping you to realize the maximum value from your technology investment by providing the highest level of personal attention, premium technical assistance, and fast reliable onsite response.

Protect Your Investment and Control Your Costs
A Malvern Instruments Service Agreement provides a predictable fixed cost for service delivered by experienced and certified professionals priced at a level appropriate to your operational demands.

Find the Service Agreement which meets your needs.
Choose from a range of options which includes a total service package with the highest level of response, coverage, and cost predictability or at the very least, provides you with an annual assurance of the continued integrity of your system.

Select a category link below to learn more about the Service Agreements available for your product:

	Platinum Service Contract (available for all currently supported products) Offering the highest priority response and including all parts labour and travel costs for one year. Any necessary repair work will be carried out on site wherever possible. Complete peace of mind.
	Gold Service Contract (available for all currently supported products) Offering a priority response and including all labour and travel costs* for one year but not the cost of parts. Any necessary repair work will be carried out on site wherever possible. *Subject to certain geographical limits
	Bronze Service Agreements:
		Bronze Verification Visit for particle characterization systems. A complete hardware and software check as well as a performance verification of the system using traceable standards. Includes provision of a Performance Verification Certificate. .
		Bronze Operational Qualification (OQ) visit. A complete hardware and software check as well as an Operational Qualification of the system using traceable standards. Includes a Performance Certificate together with full OQ documentaion.
		Bronze Calibration visit for Rotational Rheometers. A complete calibration visit. Includes a calibration certificate as well as UKAS/International Certificates for the calibration equipment used.
		Bronze Calibration visit for Capillary Rheometers. A complete calibration visit. Includes a calibration certificate as well as UKAS/International Certificates for the calibration equipment used
		Bronze Preventative Maintenance visit for Gel Permeation Chromatography (GPC) and Dilute Solution Viscosity (DSV) products. A complete Preventative Maintenance visit.